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Return & Refund Policy
Last updated: October 5, 2026
At Novalyn Shop, we want you to be satisfied with your purchase. If there is an issue with your order, please review the policy below.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused
- In its original condition
- In the original packaging
- Accompanied by proof of purchase
Items that have been used, damaged after delivery, altered, or returned incomplete may not be eligible for a full refund.
Before returning any item, please contact Novalyn Shop through our website to request return instructions.
Do not send a return without receiving return instructions first.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Photos or videos showing the problem, when applicable
If the issue is confirmed, we may offer a replacement, refund, or another appropriate resolution.
Return Shipping
Return shipping costs depend on the reason for the return.
If the return is due to an error on our part, such as receiving the wrong item or a confirmed defective product, we may cover reasonable return shipping costs.
For returns due to change of mind, ordering the wrong item, or other customer-related reasons, the customer may be responsible for return shipping costs.
Return instructions and the applicable return address will be provided after your return request is approved.
Refunds
Once an eligible returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Partial Refunds
In some cases, only a partial refund may be issued, including when:
- An item is returned with missing parts
- The product shows signs of use
- The item is damaged for reasons not caused by Novalyn Shop
- The original packaging is significantly damaged or incomplete
Non-Returnable Items
Certain items may not be eligible for return where required by hygiene, safety, legal, or product-specific considerations.
If a product has special return restrictions, they will be stated on the relevant product page where applicable.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, the standard return process may apply.
Lost or Missing Orders
If tracking shows unusual delays or your package appears to be lost, please contact us.
We may work with the carrier or fulfillment partner to investigate the shipment before issuing a replacement or refund.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the shipping address provided was incorrect or incomplete, additional shipping charges may apply.
Refund Processing Time
After a refund is approved, the refund is submitted to the original payment method.
Processing time may vary depending on your bank, card issuer, or payment provider.
Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact Novalyn Shop first so we have an opportunity to resolve the issue.
Submitting a payment dispute does not guarantee a refund and may delay resolution while the payment provider reviews the transaction.
Contact Us
If you have questions about a return, refund, damaged product, or order issue, please contact Novalyn Shop through our website.